1. Definitions
“Practice” means Riverina Equine Veterinary Services.
“Client” means the owner, authorised agent, or person requesting veterinary services.
“Services” means veterinary treatment, advice, procedures, and related services provided by the Practice.
2. Provision of Services
By requesting or accepting services from the Practice, the client agrees to these Terms and Conditions. Services are provided in accordance with professional standards and applicable laws in New South Wales.
3. Fees and Payment Terms
All fees are payable by the client.
At the Practice’s discretion, credit terms of 7 days from the date of invoice, may be offered. Alternative arrangements must be agreed in writing prior to any veterinary service, treatment, or procedure being undertaken.
4. Late Payments
Accounts not paid by the due date may attract a monthly late fee, accruing from the invoice due date until payment is received in full. Late payment fees contribute to the expense and administrative burden of overdue accounts for the Practice.
5. Debt Recovery
If an account remains unpaid, the Practice may take reasonable steps to recover the outstanding amount.
The client agrees to pay all costs associated with debt recovery, including but not limited to:
- Debt collection agency fees and commissions
- Legal costs
- Court costs and disbursements
Interest may also be charged on overdue amounts, as permitted by law.
6. Suspension of Services
The Practice reserves the right to withhold or suspend non-urgent services where an account is overdue, except where doing so would breach animal welfare obligations or applicable law.
7. Estimates
Any estimates provided are indicative only. Actual costs may vary depending on the animal’s condition, treatment requirements, or unforeseen complications.
8. Australian Consumer Law
Nothing in these Terms and Conditions excludes, restricts, or modifies any rights or remedies the client may have under the Australian Consumer Law (ACL).
Our services come with guarantees that cannot be excluded under the ACL. Clients are entitled to a remedy for failure to comply with a consumer guarantee, as provided by law.
9. Limitation of Liability
To the extent permitted by law, the Practice’s liability for a breach of a consumer guarantee is limited to:
- The resupply of the services, or
- The cost of resupplying the services.
10. Governing Law
These Terms and Conditions are governed by the laws of New South Wales, and the parties submit to the jurisdiction of the courts of NSW.